Plan Your Visit

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.

The Observatory has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Click here to view Customer Safety information and restricted items  

All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

Unless a show cancels or changes time by more than two hours, refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. If you purchased tickets at the box office, please call our box office at (619) 239-8836.

You may pick up your tickets at our box office 2 hours before doors on show nights. Artist guest list may not arrive until doors time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here.  

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

The Observatory is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

While our venue is standing room only, we do have an ADA section for qualified patrons. We also have ADA ramp access into the building and ADA restrooms. We suggest you get to the venue early for best viewing options in the ADA area. Please note that each ADA guest is allowed one extra guest into the ADA area. Please purchase ADA accessible tickets via Ticketmaster or General Admission and speak to staff upon arrival.

We have a passenger elevator for guests that require assistance to our VIP area. If you require assistance please ask a staff member when you arrive at the venue.

Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

Most events only offer General Admission standing and seating, which are first-come, first-serve. Please refer to the event page for seating options by event.

If you lose an item while you are at an event,  please call (619) 239-8836 to see if it has been turned in. Please allow 24 to 48 hours for the team to look for your item and respond back to you. The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days.